Shipping & Returns

ONLINE ORDERS ONLY
Not applicable to direct distributor orders

Online order processing and delivery times

Online orders will be processed and packed for delivery within 72 hours, Monday through Friday, excluding holidays, festive periods, and other peak times indicated on the homepage.

Shipping fees

Canada-wide

Free shipping (standard service): For all orders of $100 or more.
Carrier shipping (optional services: For all orders of $100 or less.

United States

Due to current tariff policies, we do not currently offer ordering and delivery services in the United States.

Return policy

Please note that the delivery date of your order is approximate. Please note that this information is subject to change without notice due to factors beyond our control.
To report any issues with your order, please get in touch with us via email at cs@roxyandrich.com.

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